Question 1

What is Croni?

Accepted Answer

Croni is an AI-powered personal brand ghostwriter platform. It helps creators, founders, and professionals create, schedule, and publish social media content with AI that learns their unique voice and writing style.

Question 2

Who is Croni for?

Accepted Answer

Croni is built for anyone who wants to grow their personal brand on social media: creators, solopreneurs, startup founders, freelancers, professionals, agencies, and ghostwriters. If you want to post consistently but struggle with writing or finding time, Croni is for you.

Question 3

What's the difference between Croni Publish and Croni Write?

Accepted Answer

Croni Publish is your social media command center: AI content generation, scheduling, multi-platform publishing, and analytics. Croni Write is a standalone AI text editor for long-form content like articles, blog posts, and documentation. They work great together but can be used independently.

Question 4

Do I need both Croni Publish and Croni Write?

Accepted Answer

Not necessarily. If you only need social media management, Croni Publish is enough. If you only need an AI writing tool, Croni Write works standalone. You can always start with one and add the other later.

Question 5

What social media platforms does Croni support?

Accepted Answer

Croni supports X (Twitter), Reddit, LinkedIn (personal and company pages), Bluesky, Mastodon, and Telegram, with more platforms being added regularly. Each connected account lets you publish, schedule, and track performance from a single dashboard.

Question 6

Is Croni available in multiple languages?

Accepted Answer

Yes. Croni's AI can generate and work with content in multiple languages. The marketing site and Croni Publish dashboard are currently in English, with more interface languages planned.

Question 7

How do I sign up?

Accepted Answer

Visit croni.app and click 'Get started'. You can sign up with your email and a password. No credit card is required to start with the free plan.

Question 8

Is there a free plan?

Accepted Answer

Yes. Croni Publish has a free plan with 2 social accounts and 5 posts per week. Croni Write is currently free for everyone during beta, with all Pro-tier features unlocked and no card needed.

Question 9

How do I connect my social media accounts?

Accepted Answer

Go to your dashboard settings and click 'Connect account'. You'll be redirected to the social platform to authorize Croni. We only request the minimum permissions needed to publish content and read basic analytics on your behalf.

Question 10

Can I try paid features before committing?

Accepted Answer

Yes. All paid plans include a 7-day free trial. Your account reverts to the free plan when the trial ends. We never charge without your explicit consent.

Question 11

How does AI content generation work?

Accepted Answer

Tell Croni what you want to post about, and it generates content in your voice. The AI learns from your writing style and past content to create posts that sound like you. You can edit, refine, or regenerate until you're happy with the result.

Question 12

Can I edit AI-generated content before publishing?

Accepted Answer

Absolutely. Every piece of AI-generated content is a starting point. You have full control to edit, rewrite, or tweak anything before it goes live. We encourage reviewing all content before publishing.

Question 13

How does scheduling work?

Accepted Answer

You can schedule posts for specific dates and times, or use smart times to post when your own content tends to get the most engagement. Posts must be scheduled at least 5 minutes in advance.

Question 14

What are smart times?

Accepted Answer

Smart times suggests the best times to post based on when your own content gets the most engagement (Croni looks at your last 60 days). You pick from the suggestions or set your own recurring slots. Available on the Pro plan.

Question 15

Can I manage multiple social media accounts?

Accepted Answer

Yes. The free plan supports 2 accounts. The Pro plan supports unlimited social media accounts across all supported platforms, all managed from a single dashboard.

Question 16

Does Croni post automatically?

Accepted Answer

Only when you explicitly schedule or queue a post. Croni never publishes content without your action. You always review and approve content before it's published or scheduled.

Question 17

What happens if a scheduled post fails to publish?

Accepted Answer

If a post fails (e.g., due to a temporary platform issue), Croni automatically retries. You can also manually retry or reschedule failed posts from your dashboard. You'll receive a notification if a post fails permanently.

Question 18

What is Croni Write?

Accepted Answer

Croni Write is an AI-native text editor designed for writing long-form content. It features intelligent suggestions, style learning, code blocks, diagrams, and export capabilities, all powered by AI that adapts to your writing style.

Question 19

How does writing style learning work?

Accepted Answer

Croni Write is designed to learn from your writing patterns — vocabulary, tone, sentence structure, and preferences — so suggestions become more personalized over time. This is an evolving feature; early style-learning capabilities are available on Write Pro and Creator plans.

Question 20

What file formats can I export to?

Accepted Answer

Croni Write exports documents to PDF, Markdown, and Word. Export is available to paid tiers, and since Write is free for everyone during beta, every user currently has export access.

Question 21

What's the difference between Write Pro and Creator?

Accepted Answer

Pro gives you 500 AI ops/month, 50 images, 10 videos, and writing style learning. Creator adds 2,000 AI ops, 200 images, 30 videos, and advanced AI drafts. While we're in beta, every Write user gets Pro-tier limits for free.

Question 22

Can I use Croni Write for code documentation?

Accepted Answer

Yes. Croni Write supports code blocks with syntax highlighting and a built-in diagram canvas, making it great for technical documentation, tutorials, and development notes.

Question 23

Does Croni use my content to train AI models?

Accepted Answer

No. We do not use your content to train AI models. Your content is processed in real-time to serve your requests and is never shared with AI providers for training purposes. This is stated in our Terms of Service (croni.app/terms) and Privacy Policy (croni.app/privacy).

Question 24

How accurate is AI-generated content?

Accepted Answer

AI-generated content is generally high quality, but it can occasionally contain inaccuracies or outdated information. We strongly recommend reviewing all AI-generated content before publishing. You are responsible for the accuracy of what you publish.

Question 25

Which AI models does Croni use?

Accepted Answer

Croni uses leading third-party AI providers chosen for their strong data protection and content quality, and we regularly evaluate new models to keep quality high. Your content is processed only to serve your requests and is never used to train their models. The specific providers we rely on are listed in our Privacy Policy at croni.app/privacy.

Question 26

Do I own the content Croni generates for me?

Accepted Answer

Yes. You retain full ownership of all content you create through Croni, including AI-generated content. We grant ourselves only a limited license to process, store, and transmit your content for the purpose of providing the service.

Question 27

Can Croni generate content in multiple languages?

Accepted Answer

Yes. Croni's AI can generate content in dozens of languages. The quality is best in widely spoken languages like English, Spanish, French, German, and Portuguese, but it works well across many languages.

Question 28

How does Croni learn my writing voice?

Accepted Answer

Croni analyzes your writing patterns: vocabulary, tone, sentence structure, formatting preferences, and more. The more you use it, the better it gets at matching your unique style. Your writing data is used only for your personalization and is never shared.

Question 29

What happens when my free trial ends?

Accepted Answer

Your account automatically downgrades to the Free plan. All your data, posts, and connected accounts are preserved. You just lose access to premium features until you upgrade. All paid plans include a 7-day free trial.

Question 30

Can I change my plan later?

Accepted Answer

Absolutely. You can upgrade or downgrade anytime from your billing settings. Changes are prorated, so you only pay for what you use.

Question 31

What payment methods do you accept?

Accepted Answer

We use Paddle as our payment provider, which supports credit/debit cards, PayPal, Apple Pay, and more. All prices include applicable taxes.

Question 32

What does "unlimited" really mean?

Accepted Answer

Posts, connected accounts, and AI post generation have no hard caps on paid plans. Croni's AI chat assistant has a fair-use allowance (a daily message limit plus a monthly usage pool) so it stays fast for everyone - typical use never comes close to it.

Question 33

Can I cancel anytime?

Accepted Answer

Yes. Cancel with one click from your billing settings. You keep access to paid features until the end of your current billing period. No cancellation fees.

Question 34

Do you offer refunds?

Accepted Answer

Due to the digital nature of the service, we don't offer refunds for partial billing periods. If you believe you were charged in error, contact us within 14 days at care@croni.app. EU consumers have a statutory 14-day right of withdrawal, and Brazil consumers have a 7-day right of regret.

Question 35

Are prices inclusive of tax?

Accepted Answer

Yes. Paddle, our payment provider and Merchant of Record, handles all tax calculations and collection. The price you see at checkout is the price you pay, inclusive of applicable taxes.

Question 36

Can I get an invoice for my subscription?

Accepted Answer

Yes. Paddle automatically generates invoices for all transactions. You can access your invoices through your billing settings or through the Paddle customer portal.

Question 37

Do you have a plan for agencies or teams?

Accepted Answer

Not as a self-serve plan yet. Croni today is built for one person managing one brand, but we already work hands-on with agencies and consultants who post for multiple clients. If that's you, email care@croni.app and we'll get you set up, and help shape the agency features we're building.

Question 38

Can I manage multiple client brands from one account?

Accepted Answer

Each Croni account is currently scoped to a single brand and voice, which keeps the AI tightly tuned to one person's style. To run several clients today, you'd use a separate account per brand. Proper multi-brand support (one login, many client brands) is on our roadmap, so tell us what you need at care@croni.app and we'll build the right thing.

Question 39

I'm an agency or I ghostwrite for clients. Can Croni help?

Accepted Answer

Yes. Many of our early users already post on behalf of clients, and we onboard agencies personally while dedicated team tooling is in development. Reach out to care@croni.app and we'll help you get running across your clients.

Question 40

How do I delete my account?

Accepted Answer

Email us at care@croni.app to request account deletion. Before deletion, we can help you export your content. After we process your request, your data is permanently removed within 90 days.

Question 41

How is my data protected?

Accepted Answer

We use encryption in transit (HTTPS) for all traffic and follow industry-standard security practices. We comply with GDPR, UK GDPR, Switzerland's FADP, Brazil's LGPD, and applicable US state privacy laws. See our Privacy Policy at croni.app/privacy for the full picture.

Question 42

What happens to my data when I cancel?

Accepted Answer

When you cancel your subscription, your account downgrades to the Free plan and your data is preserved. If you choose to delete your account entirely, your content is retained for up to 90 days for recovery purposes, then permanently deleted.

Question 43

Can I export my data?

Accepted Answer

Yes. Email us at care@croni.app to request an export of your content (posts, drafts, writing samples) or a portable copy of your personal data under GDPR and similar regulations. We respond within the timeframes required by applicable law.

Question 44

Where is my data stored?

Accepted Answer

Your data is hosted on EU-based infrastructure, primarily in the Netherlands, with our social publishing backend and some operational services in Germany. Some third-party providers (AI, analytics, payments) are located in the United States and the United Kingdom. Where data is transferred internationally, we apply appropriate safeguards including Standard Contractual Clauses.

Question 45

What permissions does Croni request for my social accounts?

Accepted Answer

We request only the minimum permissions necessary to publish content and read basic analytics on your behalf. We never access your direct messages, follower lists, or other private data beyond what's needed for the service.

Question 46

Is it safe to connect my social media accounts?

Accepted Answer

Yes. We use OAuth, the industry-standard protocol for secure account connections. Your social media passwords are never shared with us. Authentication happens directly on the platform, and we store only the access tokens needed to publish on your behalf.

Question 47

Can I disconnect a social media account?

Accepted Answer

Yes. You can disconnect any social media account at any time from your dashboard settings. Disconnecting revokes our access and deletes the stored authentication tokens. Any pending scheduled posts for that account can no longer be published, so they're marked as failed, but your post content is kept.

Question 48

What happens to scheduled posts if I disconnect an account?

Accepted Answer

Scheduled posts for a disconnected account can't be published, so they're marked as failed. Your post content is preserved, so you can reconnect the account and reschedule them.

Question 49

How does Croni handle my personal data?

Accepted Answer

We collect only the data necessary to provide the service. Your personal data is processed in accordance with our Privacy Policy (croni.app/privacy) and applicable data protection laws. We never sell your personal data to third parties.

Question 50

Does Croni comply with GDPR?

Accepted Answer

Yes. We comply with the EU General Data Protection Regulation (GDPR), UK GDPR, Switzerland's FADP, Brazil's LGPD, and applicable US state privacy laws. You can exercise your data rights (access, rectification, erasure, portability) by contacting us at care@croni.app.

Question 51

What cookies does Croni use?

Accepted Answer

We use essential cookies for authentication and preferences, and measurement cookies (PostHog) for analytics and session recording. See our Cookie Policy at croni.app/cookies for full details on what we use and how to opt out via your browser settings.

Question 52

Can I opt out of analytics tracking?

Accepted Answer

Yes. You can opt out of non-essential cookies and tracking by adjusting your browser's privacy settings (e.g., blocking third-party cookies or using a privacy-focused browser extension). Essential cookies required for the service to function cannot be disabled.

Question 53

Where can I find your legal documents?

Accepted Answer

Our Terms of Service, Privacy Policy, and Cookie Policy are all available on croni.app. You can find them in the footer of any page or directly at croni.app/terms, croni.app/privacy, and croni.app/cookies.

Frequently Asked Questions

General

Getting Started

Croni Publish

Croni Write

AI & Content

Pricing & Billing

Agencies & teams

Account & Security

Privacy & Legal

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